Return & Refund Policy

Return & Refund Policy – Shop Dotless UAE

Return & refund policy Dubai is designed to ensure a smooth and transparent shopping experience for all customers of Shop Dotless. We aim to provide high-quality products, but if you are not satisfied with your purchase, we’re here to help with an easy return and refund process.

📦 Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect

• The request is made within 7 days of delivery

• The item is unused, unopened, and in original packaging

• All tags, labels, and accessories are intact

❌ Non-Returnable Items

The following items are not eligible for return:

• Used or opened products

• Clearance or discounted items

• Hygiene-sensitive or consumable products (if applicable)

• Items damaged due to misuse

🔁 Return Process

To initiate a return:

1. Contact our support team via email or WhatsApp

2. Provide your order number and product images (if damaged)

3. Wait for return approval

4. Arrange pickup or ship the item as instructed

Once received, our team will inspect the product before processing the refund or replacement.

💳 Refund Policy

• Approved refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

• Shipping charges are non-refundable unless the error is from our side

🔄 Replacement Policy

If a product is defective or incorrect, we may offer a replacement instead of a refund, subject to product availability.

🚚 Return Shipping

• If the return is due to our error, we will cover the return cost

• If the return is customer-initiated, shipping charges may apply

📞 Contact Us

For return or refund requests:

📧 Email: info@dotless.ae
💬 WhatsApp: https://wa.me/971568034488
🌐 Website: https://shop.dotless.ae