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Frequently Asked Questions
Find answers to our most common questions about services, billing, and more.
Questions
General Question
Everything you need to know about who we are, where we work, our approvals, and how to reach us.
What services does Dotless provide?
We deliver end-to-end Medical waste-management solutions, septic & industrial tank cleaning, and a full range of specialist cleaning and disinfection services for residential, commercial and industrial clients across Dubai.
Which areas do you cover?
We serve all over Dubai, with rapid-response teams based in Dubai.
Are you licensed and insured?
Yes. Dotless is Dubai Municipality–approved, Medical Garbage Disposal, And Waste Water Management and Cleaning company and fully insured for public liability, professional indemnity and employee welfare.
Do you operate 24/7?
Standard hours are 06:00 – 22:00 GST, but our emergency line is staffed round-the-clock for spills, overflows or floods.
How do I request a quotation?
Submit the “Get Estimate” form, call +971 58 515 7800, or email info@dotless.ae with project details. You’ll receive a formal quote within 2 business hours.
Questions
Waste-Management Services
Questions about scheduled pickups, waste streams, bins, compliance and logistics for everyday and hazardous waste.
What waste streams can you handle?
Municipal solid waste, food waste, recyclables, clinical & bio-hazardous waste, hazardous chemicals, construction & demolition debris, and waste oils.
Do you offer scheduled pickups?
Yes. Choose daily, weekly or on-call collection plans. RFID-tagged bins and the customer portal let you monitor pickups and weights in real time.
Can you supply bins and compactors?
We supply colour-coded bins (120 L – 1,100 L), roll-on roll-off skips, and smart compactors with fill-level sensors—rental or purchase.
How do you ensure compliance with Dubai waste regulations?
All collections are logged in the Dubai Integrated Waste Management System (IWMS); hazardous consignments travel with an electronic manifest and are treated at DM-approved facilities.
Questions
Tank Cleaning & Confined-Space Work
Details on water, fuel and process tank cleaning, safety protocols and downtime management.
Which tanks do you clean?
Fresh-water storage, septic tanks, grease traps, diesel & fuel tanks, chemical process tanks and silo vessels.
How often should a water tank be cleaned?
Dubai Municipality recommends every 6 months for potable water tanks in residential & commercial buildings.
What safety measures do you follow?
Confined-space permits, gas monitoring, intrinsically safe lighting, ATEX-rated equipment, rescue standby teams and ISO 45001-compliant procedures.
Will my water supply be disrupted?
A typical 5,000 US-gallon tank is cleaned, disinfected and refilled within 4 – 6 hours; we coordinate downtime with building management.
Questions
Specialist Cleaning & Disinfection
Information on high-risk cleaning tasks, pathogen control and eco-friendly practices.
Do you provide Covid-19 or pathogen disinfection?
Yes. We use DM-approved EPA List N disinfectants applied via ULV fogging and electrostatic spraying, with ATP testing to verify results.
Can you remove grease and oil from kitchen exhausts?
Absolutely. Our kitchen-exhaust service is NFPA 96-compliant and includes pre- and post-service photographic reports.
Is your cleaning eco-friendly?
Wherever possible we use biodegradable, food-grade detergents and closed-loop wash-water recovery to minimise environmental impact.
Questions
Booking & Pricing
How we price our services, payment options and contract benefits.
How are your prices calculated?
Based on service type, volume/area, site accessibility and urgency. Itemised quotes guarantee no hidden fees.
What payment methods are accepted?
Bank transfer, corporate credit card, cheque and cash. Government entities may issue LPOs.
Do you offer service contracts?
Yes—monthly, quarterly and annual contracts with discounted rates, dedicated account managers and KPI reporting dashboards.
Questions
Health, Safety & Environment
Certifications we hold and the controls we apply to safeguard people and planet.
What certifications do you hold?
ISO 9001 (Quality), ISO 14001 (Environment), ISO 45001 (Occupational Health & Safety).
How do you manage hazardous waste?
Segregation at source, ADR-compliant transport, treatment at approved facilities and issuance of destruction certificates.
Are your staff vaccinated and background-checked?
All field staff undergo annual medicals, full vaccination, and Dubai Police clearance.
Questions
Compliance & ESG support
Our manifest-tracked operations help reduce waste-stream risk, cut emissions and support your ESG goals.
Do you recycle collected waste?
Yes. We partner with Emirates Recycling, Tadweer and Union Paper Mills; recyclable fractions are separated and diverted from landfill.
How are your vehicles optimised for low emissions?
Our fleet meets Euro 5 or higher standards, and all routes are AI-optimised to cut idle time and CO₂ emissions by up to 18 %.
Can you help my business hit ESG targets?
We provide customised waste-audit reports, carbon-savings data and sustainability certificates for your CSR disclosures.
Questions
After-Service & Support
What happens if something goes wrong and how to access service records.
What if I’m not satisfied with the service?
Inform us within 24 hours; we will revisit at no extra cost or issue a credit note under our 100 % Satisfaction Guarantee.
How do I get service records?
Log in to the customer portal to download digital service reports, manifests, photographs and compliance certificates any time.
Who do I contact for emergencies?
Call our 24-hour incident line +971 58 515 7800 for immediate dispatch of spill-response or vacuum-tanker crews.
Questions
Contact & Further Information
Quick reference to reach the right team for quotes, support or emergencies.
How does it work?
Phone: +971 58 515 7800 • Email: info@dotless.ae • WhatsApp: +971 58 515 7800
Where is your head office?
Dotless Environmental Solutions LLC, Warehouse 8, Dubai Investment Park 2, Dubai, UAE.
Do u have social media presence?
Follow us on LinkedIn, Instagram and Facebook @DotlessUAE for tips, promotions and service updates.
Contact our support team directly.